Shipping Policy
Please review this Shipping Policy carefully before placing your order. This policy applies to all purchases made through our website.
We are committed to providing a safe, transparent, and reliable delivery experience. From order confirmation to final delivery, you can track the progress of your package. If you need assistance, please contact our customer service team at [[email protected]](mailto:[email protected]).
1.SHIPPING AND DELIVERY OPTIONS
We work with trusted international logistics providers, including:
* 4PX
* YunExpress
* WanB Express
* UBI
All delivery dates and times are provided in good faith and are estimates only. Actual delivery times may be affected by the destination, customs clearance, local carrier operations, severe weather, public holidays, or other circumstances beyond our reasonable control.
2.ORDER PROCESSING TIME
After your payment has been successfully confirmed, your order will normally be inspected, prepared, and dispatched within:
Processing time: 3–7 business days
Estimated shipping time: 14–30 business days after dispatch
Orders placed on weekends or public holidays will begin processing on the next business day.
During periods of high order volume, inventory shortages, or system maintenance, processing may take slightly longer. If a significant delay occurs, we will notify you by email as soon as possible.
3.SHIPPING FEES AND FREE SHIPPING
Orders with a merchandise subtotal of $39.99 USD or more qualify for free standard shipping.
For orders below $39.99 USD, the shipping fee will be calculated automatically based on the package weight, dimensions, and delivery address. The exact amount will be clearly displayed at checkout before payment.
If expedited shipping is available and selected, an additional shipping fee may apply. Any applicable charge will be shown at checkout.
Original shipping fees are generally non-refundable unless the issue was caused by us, such as receiving an incorrect, missing, damaged, or defective item.
4.INTERNATIONAL SHIPPING
Yes, we ship worldwide.
International orders may be subject to customs duties, import taxes, clearance fees, or other local charges imposed by the destination country or region. These fees are not controlled by us and, unless otherwise stated at checkout, are the responsibility of the recipient.
Customers are responsible for complying with the import laws and regulations of their country or region.
5.ORDER TRACKING
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number.
You can use this number to check the latest delivery status through our website or the official website of the relevant logistics provider.
Please allow 24–72 hours for tracking information to become available after dispatch. If your tracking information has not been updated for an extended period, please contact us for assistance.
6.DELIVERY ADDRESS
Please make sure the following information is complete and accurate before submitting your order:
* Recipient’s full name
* Telephone number
* Street address and apartment or unit number
* City and state or province
* Postal or ZIP code
* Country or region
If you notice an error in your delivery information, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.
We cannot accept responsibility for delivery delays, lost packages, or returned packages caused by incorrect, incomplete, or invalid information provided by the customer.
7.FAILED DELIVERY AND RETURNED PACKAGES
A package may be returned to the sender if delivery cannot be completed because of an incorrect address, invalid contact information, repeated unsuccessful delivery attempts, failure to collect the package, or refusal by the recipient.
If a returned package needs to be shipped again, the customer may be responsible for the additional shipping costs.
If the customer requests a refund for a returned package, the original shipping fee, return shipping fee, and other applicable logistics costs may be deducted from the refund amount.
If you notice a delivery problem, please contact us promptly. We will be happy to help you check the package status with the logistics provider.
8.DELAYED ORDERS
If your order is delayed for any reason, we will make reasonable efforts to notify you as soon as possible and provide an updated estimated delivery date.
Delays may occasionally occur because of customs inspections, severe weather, peak shipping periods, remote delivery locations, public holidays, or carrier disruptions. We appreciate your patience and understanding in these circumstances.
9.DAMAGED, MISSING, OR LOST PACKAGES
Please inspect your package and products as soon as they arrive.
If an item arrives damaged, an item is missing, or your package appears to have been lost in transit, please contact us within 48 hours of delivery and provide:
- Your order number
- Photographs of the outer packaging
- Photographs of the damaged product
- The tracking information
- A brief description of the issue
After reviewing the information, we may offer a replacement, partial refund, or full refund, depending on the circumstances.
If tracking shows that the package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the local carrier. You may then contact us for further assistance.
10.EU AND UK CUSTOMERS
Nothing in this Shipping Policy affects your statutory consumer rights.
Unless a different delivery period has been clearly agreed, orders will be delivered within the period required by applicable consumer law. Please refer to our Terms and Conditions for additional information.
11.RETURNS AND REFUNDS
If you have questions about returning a product or requesting a refund, please review our Return and Refund Policy for complete eligibility requirements and instructions.
12.CHANGES TO THIS POLICY
We reserve the right to update or modify this Shipping Policy when necessary. Any revised version will be published on this website and will take effect from the date of publication.
Your continued use of our website and services after an update means that you acknowledge the revised policy.
13.CONTACT US
If you have any questions about your order, shipping status, or this policy, please contact us:
Email: [email protected]
Our customer service team will be happy to assist you.