FAQ

FREQUENTLY ASKED QUESTIONS

Orders

1. How can I check my order status?

You will receive an order confirmation email after purchasing. Once your order ships, we will send a tracking number and tracking link by email.

2.Can I change or cancel my order?

Please contact us as soon as possible. Changes or cancellations are only available before the order enters Preparing for Shipment or Shipped status.

Payment

1.What payment methods do you accept?

We accept PayPal, Visa, Mastercard, American Express, and Discover. Available payment options will be displayed at checkout.

2.Which currency will I be charged in?

All orders are processed in USD. If your card uses another currency, your bank will convert the amount using its applicable exchange rate.

3.Do you offer installment payments?

A three-installment payment option may be available, depending on your location and payment provider. Available options will appear at checkout.

Shipping

1.Where do you ship?

We ship worldwide, including North and Central America, Europe, Asia, and Oceania.

2.How long does delivery take?

* Processing:  3–7 business days
* Shipping:  approximately 14–30 business days

Delivery times are estimates and may be affected by customs, weather, holidays, or carrier delays.

3.Do you offer free shipping?

Yes. Orders totaling $39.99 USD or more qualify for free standard shipping.

4.How can I track my package?

Your tracking number will be emailed after shipment. Please allow 24–72 hours for tracking information to update.

5.What if I am not home?

The carrier may attempt redelivery, contact you, or leave the package at a local collection point. Please follow the instructions shown in your tracking information.

Returns and Exchanges

1.Do you accept returns and exchanges?

Yes. You may request a return or exchange within 14 days of delivery. Items must be unused, undamaged, and in their original packaging.

Please contact us before returning any item.

2. Is return shipping free?

Return shipping is covered if you receive an incorrect, damaged, defective, or incomplete item. For other returns, the customer is responsible for return shipping costs.

3.How long does a refund take?

Returns are inspected within 14 days of arrival. Approved refunds, exchanges, or store credits are normally processed within an additional 14 business days.

Contact Us

For help with an order, delivery, return, or product question, please email:

[[email protected]](mailto:[email protected])